HRM 587 Managing Organizational Change Week 6 Types of Communication Methods Discussion Question 2 Answer
Week 6: Communicating the change – Discussion
Types of Communication Methods (graded)
Throughout the term, you have been researching two companies and the change plans each underwent. This week, you will be working on the communication plan which you feel one of the companies most likely used (or you will create one you would have recommended it use). This plan will include types/methods of communication, a timeline for that communication, etc. (See the project for more details.) This week, we want to work together and look at types of communication. Also, you will be given an opportunity to share a draft of the “sample” communication you are going to provide for your project, and receive feedback from your classmates.
First, let’s talk about the different types of communication methods and when each may be used and why. Take a look at the examples of types of communication methods listed (in this week’s lecture). Pick ONE of the types, and describe that type of communication, explain who would use it, provide a potential audience for that particular type of communication and the pros/cons of using that particular type of communication. Or respond to a colleague who has already posted.
How do you all deal with email overload? How many emails do you send/receive in an average work day?
Class: One of the communication skills that we will be exploring this week is the art of listening. This is an often-looked management skill, but it is imperative to effective conversation for change agents. Leadership is a dialogue, not a monologue. With that in mind, please review a PowerPoint presentation that I have uploaded to doc sharing. This is a presentation that I developed for a corporate training session that I have delivered at several Fortune 500 companies. The title of the presentation is “Proactive Listening.” Please review the slides, and comment on how this might apply to the two companies that you have been analyzing during this course. In particular, you might pay attention to the Ten Rules for Good Listening and the Key Action Steps.
Class: Here is a question with regard to passing information along to all employees. Are there times when the leadership should hold back some information because it can be too threatening? We are hearing a lot lately about the issue of “transparency.” Why do you think that organizations (and leaders) sometimes find it hard to be up front and honest? Is it intentional deception? Or are there valid organizational reasons that make it difficult to have full disclosure? What are the pros and cons of transparency?
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